Refund policy
🔁 Return & Refund Policy
Zenvyra.com – Luxury In Every Detail
At Zenvyra.com, we want every little smile to be genuine 💛
If you’re not completely satisfied, we’re here to help.
📦 Return Eligibility
You may request a return if:
✔ The product is damaged during delivery
✔ You received the wrong item
✔ The product has a manufacturing defect
📌 Return request must be raised within 48 hours of delivery.
📌 Product must be unused, unwashed, and in original packaging.
🚫 Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
• Used toys
• Opened accessories
• Items without original packaging
• Clearance / Sale items
📸 How to Request a Return
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Share:
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Order ID
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Clear unboxing video (mandatory)
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Photos of the issue
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Our team will verify within 24–48 hours
Without an unboxing video, we may not be able to process damage claims.
💰 Refund Process
Once approved:
• Refund will be processed within 5–7 business days
• Amount will be credited to the original payment method
For COD orders:
Refund will be processed via Bank Transfer / UPI
🔁 Exchange Policy
We currently offer exchange only for:
✔ Damaged products
✔ Wrong item delivered
We do not offer exchanges for change of mind.
🚚 Order Cancellation
• Orders can be cancelled within 12 hours of placing the order
• Once shipped, cancellation is not possible
📌 Important Note on COD Orders
To maintain fast service & fair pricing:
Repeated fake or refused COD orders may result in future prepaid-only orders.
💛 Our Promise
At Zenvyra.com, we carefully check every toy & accessory before shipping to ensure quality and safety for your little ones.
If you ever face an issue, we are just one message away.
📩 themadhu020@gmail.com
🌐 www.thezenvyra.com