Refund & Shipping policies

🔁 Refund & Return Policy – The Zenvyra

At The Zenvyra, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.

📦 Return Eligibility

You may request a return within 7 days of delivery if:

  • The product is damaged, defective, or incorrect
  • The product is unused and in original packaging
  • All accessories, tags, and manuals are intact

❌ Non-Returnable Items

  • Used or damaged products (caused by customer)
  • Items without original packaging
  • Products returned after 7 days

🔄 Return Process

  1. Email us at themadhu020@gmail.com with:
    • Order ID
    • Issue with product
    • Photos/videos (if damaged)
  2. Our team will review and approve your request within 24–48 hours
  3. Once approved:
    • Pickup will be arranged OR
    • You may be asked to self-ship (if service unavailable)

💰 Refund Process

  • Refund will be processed within 5–7 business days after product inspection
  • Refund will be issued to:
    • Original payment method OR
    • Bank transfer (for COD orders)

🚫 Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order
  • Once shipped, cancellation is not possible

📩 Contact Us

For any return or refund queries:
📧 themadhu020@gmail.com
📱 +91 9076638887

🚚 Shipping Policy – The Zenvyra

We aim to deliver your products quickly and safely across India 🇮🇳

📦 Order Processing Time

  • Orders are processed within 24–48 hours
  • Orders placed on Sundays/holidays will be processed next working day

🚛 Delivery Time

  • Metro Cities: 3–5 business days
  • Other Locations: 5–8 business days

(Delivery time may vary due to external factors)

💸 Shipping Charges

  • ✅ Free Shipping on all orders
    (No hidden charges)

💳 Payment Options

  • Cash on Delivery ( NOT AVAIABLE )
  • UPI / Debit Card / Credit Card / Net Banking

📍 Order Tracking

  • Once your order is shipped, you will receive a tracking link via SMS/Email

⚠️ Important Notes

  • Please ensure correct address and contact details
  • Delivery may be delayed during high demand or unforeseen conditions

📩 Need Help?

📧 themadhu020@gmail.com
📱 +91 9076638887